Sleepercoach is a multi-brand marketplace so you can compare firmness, materials, and price across trusted manufacturers in one place, rather than relying on a single brand's recommendation. Every listed brand is an authorised partner and every product ships with its original manufacturer warranty.

Use our firmness guide and quiz on the product-listing page, which factors in your body weight, sleeping position, and any back/joint concerns. You can also chat with our sleep advisors before you buy, or rely on the sleep trial to test it in your own home.

We source images directly from manufacturers and our own studio shoots, but slight variation is possible due to screen calibration, lighting, and natural material batch variation. This does not constitute a defect.

Standard delivery timelines are shown on the product page and at checkout based on your pin code, typically [3–10] business days depending on the product and location. Made-to-order or customised items may take longer.

Many foam and hybrid mattresses ship compressed and rolled for easier handling. Once unpacked, allow [24–48] hours for the mattress to fully expand and for any new-foam odour to dissipate in a ventilated room before regular use.

Yes, in select cities we offer old-mattress pickup/disposal for a nominal fee at the time of delivery — select this option at checkout if available for your pin code.

Our delivery partner will attempt delivery per the schedule shared via SMS/email and will make up to [2] reattempts. Please ensure someone is available to receive and inspect bulky items, as mattresses generally require an adult signature on delivery.

You get [100] nights (or the period stated on your product page) to try the mattress at home. If it's not right for you after at least [21] nights of use on a compatible base with the supplied protector, request a return through your account and we'll arrange free pickup, subject to our Return Policy.

Only if it is unopened/unused, within [7] days of delivery, due to hygiene requirements — unless it's defective or incorrect, in which case it's always eligible for return.

Yes for defective, damaged, or incorrectly shipped items. For change-of-mind sleep-trial returns after extended use, a reasonable pickup/refurbishment fee may apply as detailed in our Return Policy — this is disclosed before you confirm the return.

Yes, sagging beyond the manufacturer's specified depth threshold (commonly 1.5–2 inches without weight on the mattress) is generally covered, provided the mattress was used on a compatible, supportive base. Normal, minor body impressions are expected and not a defect.

Yes — your invoice or order ID is required proof of purchase for any warranty claim. We recommend registering your warranty and saving a digital copy of your invoice.

Manufacturer warranties are generally issued to the original purchaser at the original delivery address and are non-transferable, unless the specific brand's warranty card states otherwise.

Credit/debit cards, UPI, net banking, popular wallets, EMI (on eligible orders), and Cash on Delivery (COD) in serviceable pin codes, subject to order value limits shown at checkout.

Yes, on eligible order values through our banking and financing partners; interest, processing fees, and eligibility are determined by the respective partner and disclosed to you before confirmation.

Yes — for hotels, hostels, and corporate bulk orders, please reach out to [b2b email] for a custom quote and dedicated account support.

Log in and visit "My Orders", or use the tracking link sent via SMS/email once your order ships.

Email [support email], call [phone number] ([support hours]), or use the chat widget on our website/app.

You may escalate to our Grievance Officer named in our Privacy Policy/Terms of Service, or approach the National Consumer Helpline / your local consumer forum under the Consumer Protection Act, 2019.