5.1 Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 (or equivalent law in your jurisdiction) to place an order on the Platform. By placing an order, you represent that you meet this requirement.

5.2 Account Registration

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current, and complete information during registration and checkout, and to keep it updated.
• We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or abusive activity.

5.3 Multi-Brand Marketplace Disclaimer

Sleepercoach sells products manufactured by third-party brands. Product descriptions, specifications, and images are provided based on information supplied by the respective manufacturers and our own verification, but we do not manufacture these products ourselves (except for any products explicitly listed as our own private-label brand, if applicable). Manufacturer warranties apply as described in our Warranty Policy.

5.4 Pricing & Payment

• All prices are listed in [₹ INR / applicable currency] and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to correct pricing or listing errors, including after an order is placed, and will notify you before processing such an order; you may cancel for a full refund if you do not wish to proceed at the corrected price.
• Accepted payment methods, EMI/financing options, and Cash on Delivery availability are as displayed at checkout and may vary by product, order value, and delivery location.
• Ownership/title to goods passes to you upon full payment realisation and delivery, or as otherwise required by applicable law.

5.5 Order Acceptance

Your order is an offer to purchase. An order confirmation email/SMS acknowledges receipt of your order but does not constitute acceptance. A contract of sale is formed only when we send a dispatch confirmation. We reserve the right to refuse or cancel any order, including for reasons of stock unavailability, pricing errors, suspected fraud, or non-serviceable delivery locations, with a full refund of any amount paid.

5.6 Shipping & Delivery

• Estimated delivery timelines are indicative and may vary due to product availability, location, or circumstances beyond our reasonable control.
• Risk in the goods passes to you upon delivery to the address provided; you are responsible for ensuring someone is available to receive and inspect bulky items such as mattresses.
• Delivery is made only within serviceable pin codes as indicated at checkout.

5.7 Returns, Refunds & Warranty

Returns, exchanges, refunds, and warranty claims are governed by our Return & Exchange Policy and Warranty Policy, which form part of, and are incorporated by reference into, these Terms.

5.8 Intellectual Property

All content on the Platform — including the Sleepercoach name, logo, layout, design, graphics, and text authored by us — is our intellectual property or that of our licensors and is protected under applicable copyright and trademark law. Third-party brand names, logos, and product images remain the property of their respective manufacturers. You may not copy, reproduce, or use Platform content for commercial purposes without our prior written consent.

5.9 User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to our systems, scrape or harvest data, or interfere with the Platform's operation
• Place fraudulent orders, misuse promotional codes, or abuse the sleep-trial/return programme
• Post false, defamatory, or misleading reviews or content

5.10 Reviews & User-Generated Content

If you submit a review, photo, or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with the Platform and our marketing. We reserve the right to remove content that is abusive, fraudulent, or violates these Terms.

5.11 Limitation of Liability

To the maximum extent permitted by applicable law, Sleepercoach's aggregate liability arising out of or relating to your use of the Platform or any order shall not exceed the amount paid by you for the relevant order. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be excluded under applicable consumer-protection law, including liability for defective goods or fraud.

5.12 Indemnification

You agree to indemnify and hold Sleepercoach and its officers, employees, and partners harmless from any claims, losses, or expenses arising from your breach of these Terms, misuse of the Platform, or violation of applicable law.

5.13 Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, government action, or supply-chain shortages affecting our manufacturer partners.

5.14 Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to the jurisdiction of consumer forums under the Consumer Protection Act, 2019 (which you may approach for consumer disputes), any other dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts at [City], [State], India. [Optional: Parties may agree to resolve disputes above ₹[amount] through arbitration under the Arbitration and Conciliation Act, 1996, seated at [City], before proceeding to consumer forums, where legally permissible.]

5.15 Severability & Amendments

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. We may amend these Terms from time to time; continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

5.16 Contact Us

[Company Legal Entity Name]
Registered Address: [Address]
Customer Support: [support email] | [phone number] | [support hours]
Grievance Officer: [Name] — [grievance email]